#ui/ux design   #product design   #system thinking

Business

Travel Booking

Client: Zillious, Ebix

Re-design of entire business travel booking portal containing flights, hotels, trains, bus, cars, city-taxi, insurance, visa and forex.

A B2B product, not available on app marketplace.

Business travel booking is not that easy as it may look.

It has to go through a formal and lengthy procedure.

About

This is a comprehensive business travel booking solution designed to cater the complex needs of large enterprises. It allows users to book flights, hotels, trains, buses, and cars with add-on facilities like travel insurance, foreign-exchange and cab/taxi. It has a streamlined process and supports post usages like reimbursement.

Client's brief

Problem statement

Scope

“Primarily, we want to enhance the experience of our end consumers and make the product best in its class. For this, we need to re-design the entire portal, starting with flights and hotels."

"The current product is functionally working but it was not serving competitive design and user experience as compare the market. It may has various design issues since it was not designed by professional designers."

Initially, the scope was to re-design the portal for flights and hotels booking but in the middle of the project the client added bus, train, car, insurance, forex, airport taxi and car rentals.

Our Contribution

Overview

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Problems resolved

New product features

New UX features

New UI features

•  Painful user journey

•  Lengthy processes

•  Lack of system thinking

•  Disintegrated products

•  Lack of associated features

•  Quick add travellers

•  Book multiple items for trip

•   AI base search results

•  More automated processing

•  Streamlined process

•  Integrated products

•  Smart search results

•  Approval reminders

•  Upcoming trip reminders

•  Easy & minimal design

•  High user efficiency

•  Quick CTA buttons

•  Modular UI elements

•  Easy modification

Design Process

Major parts of the process are kept hidden to maintain confidentiality.

Only allowed screens are shown here.

The Client: Zillious, Ebix

Zillious is Asia's leading software technology provider for business travel planning, booking and management.

 

They serve 85% of the top travel management companies in India. Their clientele is large enterprises (e.g. HCL, Infosys) and travel agencies.

 

They provide innovative and cost-effective technology services and software solutions to their clients, to help them streamline their business processes and achieve a competitive advantage.

Detailed Process Study (a part of research)

Removed unnecessary steps, added missing features, integrated parts, optimised for speed and so on.

Login Process

Reduced user efforts and mental load; added automation and new features.

(Clear communication helps users to understand better.)

Responsive and Modular Design

Modular blocks, customise, add or remove blocks as per client's (customer) needs.

Flight Booking

fill itinerary

Preferences (pre-filters)

Desktop Version

Available Flights

One-way Flight, Desktop Version

Flight and Hotel Details

Personalise Flight Booking

Hotels Search Result

Hotels, Map View on Desktop

The rest of the screens are not shown here.

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